Before reaching out, please have a look if your question already has an answer including tracking your order.
Common queries answered
Frequently Asked Questions
How long does it take for me to receive my order?
RM Tracked 48 = 2-4 working days
RM Tracked 24 = 1-3 working days
Orders are typically dispatched the next working day unless order is placed before 10am.
What is your returns & refunds policy?
Please read our full returns & refunds policy here
How do I change my shipping address?
Please proceed to filling out the contact form on this page quoting your order number and the shipping address you would like to change to.
Once your order has been shipped you will not be able to change the shipping address. In this instance we advise you to update your delivery preferences via the tracking link and have it delivered for collection to a local post office/delivery office.
How do I check or track my order?
You can check the status and track your order here:
Track my Order
Or you can log into your account and check the status and track all of your orders there.
Alternatively you can check your email for all tracking details for each order.
Where do you ship to?
At this moment in time we only ship within the UK.
For international shipments please use a service such as shop and ship